Privacy Policy

Introduction

bj888 is Bangladesh's trusted online casino and sports betting platform, proudly serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We are committed to safeguarding the personal information of every player who visits or registers on our platform at https://bj888.vip.

This Privacy Policy describes the types of personal information bj888 collects, the purposes for which we use it, how we store and protect it, and the rights you hold as a user of our platform. By accessing or using bj888, you acknowledge that you have read and understood this policy in full.

We encourage you to review this document carefully. If you do not agree with any part of this Privacy Policy, please discontinue use of our platform immediately and contact our support team at [email protected] for assistance.

Information We Collect

bj888 collects personal information in order to provide you with a safe, seamless, and compliant gaming and betting experience. The categories of personal data we may collect include, but are not limited to, the following:

• Identity and contact details: full name, date of birth, email address, phone number, and residential address (city, country).
• Account credentials: username and encrypted password used to access your bj888 account.
• Financial data: deposit and withdrawal records, preferred payment methods (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard), and transaction timestamps.
• Identity verification documents: copies of national ID, passport, or other government-issued identification required for KYC compliance.
• Technical and usage data: IP address, device type, browser version, operating system, session duration, pages visited, games played, and betting activity logs.

We collect this information directly from you when you register, make a deposit or withdrawal, contact our support team, or use any feature of our platform. We may also collect certain technical data automatically through cookies and server logs as you browse bj888.

How We Use Your Information

bj888 uses the personal information we collect strictly for the following legitimate purposes:

• Account management: To create, maintain, verify, and secure your bj888 player account.
• Transaction processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods accurately and promptly.
• Customer support: To respond to your queries, complaints, and technical issues through our support channel.
• Compliance and fraud prevention: To fulfill our KYC obligations, prevent underage gambling (21+ only), detect fraudulent activity, and meet applicable regulatory requirements.
• Platform improvement: To analyse usage patterns, improve site performance, and develop new features that better serve Bangladeshi players.
• Promotional communications: To send you bonus offers, tournament updates, and service announcements — only if you have opted in to receive such communications.

Data Sharing and Disclosure

bj888 does not sell, rent, or trade your personal information to third parties. We may share data with carefully selected service providers only where strictly necessary to operate our platform. Any such third party is contractually bound to handle your data in accordance with this policy. The limited circumstances in which sharing may occur are:

• Payment processors: bKash, Nagad, Rocket, Upay, and card processing partners require transaction data to complete deposits and withdrawals securely.
• Identity verification services: KYC providers may process your identification documents solely to confirm your eligibility to use the platform.
• Legal and regulatory authorities: We may disclose your data to government bodies or law enforcement agencies if required by applicable law, court order, or to protect the rights and safety of bj888 and its users.

In all cases, data sharing is limited to the minimum information necessary to fulfil the specific purpose. bj888 will never voluntarily share your data in ways that compromise your privacy.

Payment Data Security

All financial transactions on bj888 — whether you are depositing via bKash or withdrawing to your Nagad wallet — are protected by SSL encryption technology. We do not store full card numbers, bank PINs, or mobile banking passwords on our servers. Payment credentials are handled exclusively by our certified payment processing partners.

We recommend that all players use secure, private networks when conducting financial transactions on bj888 and never share their account credentials with any third party. If you suspect unauthorised access to your account, please contact [email protected] immediately.

Cookies and Tracking Technologies

bj888 uses cookies — small text files stored on your device — to ensure the platform functions correctly, remember your preferences, and analyse how the site is used. We use two categories of cookies: essential cookies (required for login sessions, security, and core functionality) and performance cookies (used to understand traffic patterns and improve site speed and user experience).

We do not use tracking cookies for advertising profiling or third-party retargeting purposes. You can disable non-essential cookies through your browser settings; however, doing so may affect certain features of the bj888 platform. Continuing to use bj888 after being presented with this cookie information constitutes acceptance of our cookie practice.

Your Rights Over Your Personal Data

As a bj888 user, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our team at [email protected] and we will respond within a reasonable timeframe:

• Right of access: You may request a copy of all personal data bj888 holds about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal information held in your account.
• Right to erasure: You may request deletion of your personal data, subject to our legal and regulatory record-keeping obligations.
• Right to restriction: You may request that we restrict processing of your data while a dispute is under review.
• Right to withdraw consent: Where data processing is based on your consent (e.g., promotional emails), you may withdraw that consent at any time without affecting previous processing.

Please note that certain data must be retained by bj888 for a minimum period to comply with financial regulations, anti-money laundering obligations, and responsible gaming requirements. Exercising your right to erasure does not automatically override these mandatory retention periods.

Data Retention

bj888 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law and regulation. Account information is retained for the duration your account remains active and for a period of up to five years after account closure for audit and compliance purposes.

Transaction records, including deposit and withdrawal histories, may be retained for longer periods where required by financial regulations. When data is no longer required, it is securely deleted or anonymised so that it can no longer identify you as an individual.

Third-Party Links

The bj888 platform may reference or display the names of third-party service providers such as payment processors, game studios (including Pragmatic Play, Evolution Gaming, and Spribe), and sports data providers. bj888 has no control over the privacy practices of these third parties and accepts no responsibility for their data handling. We encourage you to review the privacy policies of any third-party providers whose services you access in connection with your bj888 account.

Minors and Age Restriction

bj888 is strictly an adult platform. All services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect or process personal data belonging to anyone under the age of 21. Players are required to provide accurate date of birth information during registration, and bj888 reserves the right to conduct identity verification checks to confirm age eligibility.

If you believe that a minor has accessed bj888 or provided personal information to our platform without parental consent, please contact us immediately at [email protected]. We will take prompt action to investigate and, where confirmed, delete any data associated with underage individuals from our systems.

Changes to This Privacy Policy

bj888 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where practicable, notify registered users via email. Your continued use of bj888 after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

We encourage all bj888 players to review this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version of this policy is always available at https://bj888.vip/privacy-policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bj888 handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.

You may reach our support team by email at:

[email protected]